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About CarVa Screenprint & Sign Company
Payments & Ordering
Shipping
Returns & Exchanges
Products & Merchandise
Services
Terms of Use & Privacy Policy
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About CarVa Screenprint & Sign Company
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Payments & Ordering
- What forms of payment do you accept?
We accept all major credit/debit cards (Visa, MasterCard, American Express, and Discover), eChecks, bank transfers, checks, cash, and PayPal accounts. All credit card transactions are processed using Secure Socket Layer (SSL) technology to encrypt your credit card information when you purchase products through our Website. Credit card and PayPal payments are subject to a processing fee of 3% of the total cost of the custom order.
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Will I be charged for sales tax for this purchase?
A retail sales tax will be applied to online orders for customers who reside in the states of Virginia and North Carolina only. Retail sales tax is not applied to the shipping cost for your purchase.
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How do I place an order?
Ordering is easy at CarVa. Click here to place an order through CarVa in person, by phone/fax, by mail, or by e-mail.
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Do you require a down payment for my order?
A minimum of a 50% deposit is required prior to production of order. Remaining balance is payable upon customer receipt of goods.
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How much will my order cost?
The cost of an order varies depending on the materials, supplies, labor, and other specifics related to the order. Click here to contact us for a quote for a potential order. CarVa will provide a cost estimate for all orders prior to beginning order production. Note that prices are subject to change.
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What is your order cancellation policy?
If an order is initially confirmed by a customer, but later cancelled before production starts, the customer will be charged any and all cost for the following: design work, screens, film, any materials ordered, handling charges and any return product fees incurred.
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Shipping
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Returns & Exchanges
- What is your exchange/return policy?
Please inspect your order immediately upon receipt for quality accuracy and damage during shipment. If you are not fully satisfied with your purchase and would like to return your merchandise, you may return your merchandise within 10 days of the date of merchandise receipt on items that HAVE NOT BEEN WORN, ALTERED, OR WASHED. Please note: We do not refund initial shipping and handling charges paid by the customer as part of the original purchase. All return shipping costs for merchandise are the responsibility of the customer (including the return original shipping fee for items that were initially shipped for free). Sale items are final sale and are not available for return - these items may only be exchanged for another product or store credit.
Merchandise returns must be accompanied by the Transaction ID and/or Receipt Number from the original purchase along with the CarVa Return Form.
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What is your exchange policy?
Please inspect your order immediately upon receipt for quality accuracy and damage during shipment. If you are not fully satisfied with your purchase and would like to exchange your merchandise, you may return your merchandise within 21 days of the date of merchandise receipt on items that HAVE NOT BEEN WORN, ALTERED, OR WASHED. Please note: We do not refund initial shipping and handling charges paid by the customer as part of the original purchase. All return shipping costs for merchandise are the responsibility of the customer (including the return original shipping fee for items that were initially shipped for free). If the exchange results in a total amount exceeding the original purchase total, an invoice will be provided to the customer detailing the applicable costs difference. If the exchange results in a total amount less than the original purchase total, CarVa will send the difference amount owed to the customer as part of the exchange package. Merchandise exchanges must be accompanied by the Transaction ID and/or Receipt Number from the original purchase as well as the details for the desired item(s) to be exchanged with. Merchandise exchanges must also be accompanied by the CarVa Exchange Form.
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Products & Merchandise
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Services
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Terms of Use & Privacy Policy
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